ProspectCadence
Legal and compliance
These policies explain how ProspectCadence should be used for responsible business outreach.
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ProspectCadence provides software for creating, managing, and sending business outreach campaigns through a verified email provider chosen by the customer.
Customers are responsible for the contacts they upload, the accuracy of their messages, their sending practices, and compliance with laws that apply to their business and recipients.
Customers must not use ProspectCadence for unlawful, deceptive, abusive, harassing, or high-risk messaging. We may suspend access where usage risks platform integrity, deliverability, or legal compliance.
Privacy Policy
ProspectCadence stores account details, subscription status, onboarding preferences, campaign data, templates, activity logs, and email settings needed to provide the service.
Lead data uploaded by customers is used to generate and send customer-directed outreach. Customers should only upload data they have a lawful basis to use.
For privacy questions or data requests, contact shawn@prospectcadence.com.
Anti-Spam Policy
Customers must send relevant, truthful, business-appropriate messages and must honour opt-out requests promptly.
Messages should identify the sender, include a valid reply path, avoid misleading subject lines, and include a clear opt-out instruction.
Purchased, scraped, misleading, or non-permissioned lists can damage deliverability and may violate applicable laws. Customers are responsible for list quality and consent requirements.
Refund Policy
Subscription charges are billed monthly through Stripe. Refund requests are reviewed case by case.
Customers may cancel future billing from their Stripe-managed subscription. Cancellation stops future renewals but does not automatically refund previous charges.
For billing help, contact shawn@prospectcadence.com.